Activation guide

Setup guide

You will receive your eSIM and QR code by email after payment. Connect to Wi-Fi before you start, because your phone needs internet to download the eSIM.

iPhone

  1. Open Settings and tap Mobile Service (or Cellular).
  2. Tap Add eSIM, then Use QR Code.
  3. Scan the QR code from your email and follow the prompts.
  4. Label the new line, for example “Travel”.
  5. When you arrive, make sure the travel line is on for mobile data and turn on Data Roaming for that line.

Android

  1. Open Settings and go to Network & internet, or Connections, then SIMs.
  2. Tap Add eSIM (or Add mobile plan) and choose to scan a QR code.
  3. Scan the QR code from your email and confirm.
  4. When you arrive, turn on the eSIM for mobile data and enable Data Roaming for it.

Menu names vary by phone model and software version.

Troubleshooting

  • Check that your phone is carrier-unlocked and supports eSIM.
  • Make sure Data Roaming is on for the eSIM line.
  • Restart your phone and try again.
  • If it still does not connect, contact our support team with your order number and phone model.

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