Terms of Service

Last updated: October 2026

1. Agreement

These Terms of Service (“Terms”) are a binding agreement between you and SaharaCore eSIMs (“SaharaCore”, “we”, “us”). By visiting our website or placing an order, you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, please do not use our service.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to buy from us. If you buy on behalf of a company or another person, you confirm you are authorised to do so.

3. Our service

We sell prepaid, digital eSIM data plans for use while travelling. The mobile connectivity is provided through third-party network partners. We are not a mobile network operator, and the plan you buy is described on its product page, including destination, data allowance and validity.

4. Your device

To use an eSIM, your device must support eSIM and be unlocked from its original carrier. Checking this before you buy is your responsibility. Our compatible devices page can help, but we cannot guarantee that every model or regional variant is supported.

5. Orders

You agree to provide accurate information, including a valid email address, because your eSIM is delivered there. An order is accepted when we send your confirmation and eSIM details. We may refuse or cancel an order, for example where there is a pricing error, suspected fraud, or the plan is unavailable. If we cancel an order we have charged for, we will refund it.

6. Prices and payment

• Prices are shown at checkout, and any taxes or fees that apply are shown before you pay.
• Payments are processed by our payment gateway, SaySwitch. By placing an order you authorise the charge to your chosen payment method.
• If a payment fails or is reversed, we may withhold or deactivate the related eSIM.
• Your bank or card provider may apply its own fees, which we do not control.

7. Delivery and installation

After payment, we email your QR code and installation instructions. An eSIM can normally be installed on one device only, and once removed from a device it usually cannot be reinstalled. Keep your QR code private and do not share it. Follow our activation guide to install correctly.

8. Validity and data

• Each plan includes the data allowance and validity period shown on its product page.
• Unless the plan says otherwise, the validity period starts when the eSIM first connects to a network in the covered destination.
• Unused data and time are not refundable or extendable once the plan has started or expired.
• Some plans may slow down after a fair-use limit. Any such limit is shown on the plan page.

9. Coverage and service quality

Coverage, speeds and availability depend on local networks, your device and your location. We work to provide a reliable service, but we cannot guarantee uninterrupted or error-free connectivity, or any particular speed.

10. Acceptable use

You agree not to use our service to:

• break any law or the rules of the local network or country you are in;
• commit fraud, send spam, or harass or harm others;
• interfere with or attempt to disrupt our systems or network partners;
• resell or share eSIMs or access without our written permission;
• use the service in a way that exceeds a plan’s fair-use limit.

Some countries restrict certain services, such as VoIP or VPNs. You are responsible for following local rules.

11. Refunds

Because eSIMs are digital products, refunds depend on whether the eSIM has been installed or used. Please read our Refund Policy for details.

12. Intellectual property

All content on this website, including text, graphics, logos and software, belongs to SaharaCore or its licensors and is protected by law. You may not copy, modify or reuse it without our written permission.

13. Disclaimers

To the fullest extent permitted by law, our service is provided “as is” and “as available”. We do not make warranties other than those that cannot be excluded by law.

14. Limitation of liability

To the fullest extent permitted by law, SaharaCore is not liable for indirect, incidental or consequential losses, or for loss of profits, data or opportunity. Our total liability for any claim relating to an order is limited to the amount you paid for the plan concerned. Nothing in these Terms limits liability that cannot be limited by law.

15. Suspension and termination

We may suspend or end your access to an eSIM or our website if you break these Terms, misuse the service, or if we are required to by law or by our network partners. You may stop using our service at any time.

16. Changes

We may update these Terms or our service from time to time. The “Last updated” date shows when these Terms last changed. Using our service after an update means you accept the new Terms. Changes do not affect orders already placed.

17. Governing law

These Terms are governed by the laws of the jurisdiction where SaharaCore is registered, without regard to conflict-of-law rules. If a dispute arises, please contact us first so we can try to resolve it informally.

18. Contact

Questions about these Terms? Email support@saharacore.com or visit our contact page.